Your privacy is our top priority. Learn exactly how 12joker collects, uses, stores, and protects your personal data to the highest security standards — on par with the banking industry.
Six core principles that underpin how we handle every member's personal data with full integrity and transparency.
All data transmitted between your device and 12joker's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide to secure financial transactions.
Your personal data will not be sold, lent, or shared with any third party for marketing purposes without your explicit consent. We only share data when required by law or for legitimate payment processing.
You have the right to access, correct, request a copy of, and delete your personal data at any time. Our team will process each request within 30 days of receiving the application.
Member personal data is stored on servers protected by multi-layered firewalls, strict physical access controls, and real-time threat monitoring systems operating 24 hours a day.
The 12joker privacy policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for online user data protection.
In the event of any security incident involving your personal data, 12joker is committed to notifying affected members within 72 hours from the moment the incident is detected and confirmed.
This Privacy Policy describes 12joker's data collection and handling practices. By using our platform, you agree to the terms stated herein. Please read this document in full carefully.
12joker ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal information when you visit our website, register an account, make a deposit, perform a withdrawal, or interact with any part of the 12joker platform.
As an online entertainment platform serving users in Malaysia, we take our responsibilities under the Personal Data Protection Act 2010 (PDPA) and relevant international standards seriously. We believe transparency is the foundation of trust, and your trust is our most valuable asset.
This policy applies to all users of the 12joker platform, including visitors without an account, registered members, and any party interacting with our services through any device or channel.
When you register an account or interact with our platform, we collect information you voluntarily provide, including:
While you use our platform, our systems automatically record certain technical information for security and service improvement purposes:
In certain cases, we may receive information about you from payment service providers, recognised identity verification agencies, or relevant authorities in accordance with legal compliance requirements.
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC/passport | Account verification & KYC |
| Contact | Email, phone number | Communications & account security |
| Financial | Bank account details | Payment processing |
| Technical | IP, device, browser | Security & fraud detection |
| Usage | Game history, transactions | Analytics & platform improvements |
12joker uses collected personal data for legitimate and transparent purposes. We do not use your data for any purpose beyond the scope stated here without obtaining your consent beforehand.
We never use your data to make automated decisions that negatively affect you without human involvement. Every decision concerning your account is reviewed by our team.
12joker does not sell your personal data to anyone. However, there are limited situations where we need to share certain information with trusted third parties to enable the platform to operate properly:
We work with carefully selected third-party service providers for purposes such as payment processing, identity verification, cloud services and data analytics. All providers are bound by strict data protection agreements and are only permitted to process your data in accordance with our instructions.
We may disclose your personal information to government authorities, law enforcement bodies or courts when required by law or a valid court order, or when we believe such disclosure is necessary to protect the rights, property or safety of 12joker, our members or the public.
Should 12joker be involved in any merger, acquisition, or sale of business assets, members' personal data may be transferred as part of that transaction. You will be notified via a clear notice before any such transfer takes place, and your rights under this privacy policy will remain protected.
The security of your personal data is an absolute priority for 12joker. We continuously invest in the latest security infrastructure to ensure your data is always protected against increasingly sophisticated cyber threats.
The technical and organisational security measures we implement include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take personal security precautions as well, such as using a strong password and not sharing your login credentials.
12joker uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience. For more information on managing cookies in different browsers, please refer to your respective browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 and the privacy standards we adhere to, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate, incomplete or outdated data in your account.
Request deletion of your personal data, subject to applicable legal retention requirements.
Request that we restrict the processing of your data in certain situations while a dispute is being resolved.
Receive your personal data in a structured format that can be transferred to another provider.
Object to the processing of your data for specific purposes, including direct marketing, at any time.
To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 days of receipt. In complex cases, this period may be extended to 60 days, with prior notice given to you.
12joker retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.
Upon expiry of the designated retention period, data will be securely deleted or anonymized in accordance with established procedures. Anonymized data can no longer be linked to you personally.
The 12joker platform may contain links or integrations with third-party services such as payment providers and game software partners. This Privacy Policy applies only to the 12joker platform and does not cover the privacy practices of any third party.
We encourage you to read and understand the privacy policy of every third-party service provider you use. 12joker is not responsible for the privacy practices or content of any third-party websites or services linked to our platform.
12joker reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform improvements. Each version of the policy will include the latest update date at the top of this page.
For significant changes, we will send you a notice via your registered email or through an in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date will be considered acceptance of the amended policy.
We recommend checking this page regularly to stay informed about how we protect your personal information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the 12joker privacy team is here to help. You can reach us via:
We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests concerning personal data rights, please clearly state the type of request and include sufficient identity verification details so we can process your submission promptly and accurately.
If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory authority in your country of residence.
Your privacy is not just a legal obligation for us — it is a personal commitment to every 12joker member. We continuously strive to be the most trusted platform for users in Malaysia.
With industry-grade security systems and a transparent privacy policy, register your 12joker account with confidence and enjoy the best gaming experience in Malaysia.